Why not become a sales assistant ?
Other titles: sales administration assistant, sedentary sales assistant, customer follow-up manager
General description:
At AXE, the sales assistant is the link between customers, sales and production.
He or she is responsible for administrative follow-up of orders, managing deliveries, invoicing and monitoring customer files.
His or her role is essential to guarantee smooth customer relations, compliant deliveries and maximum satisfaction.
AXE values sales assistants who are organized, rigorous and able to juggle several tasks at once.
Main tasks :
- Manage sales administration: order entry and follow-up, quotations, invoicing
- Be the main contact for customers to follow up on their orders
- Coordinate flows between sales, production and logistics
- Monitor delivery times and anticipate any delays
- Update customer databases and ERP tools
- Provide regular reports on sales activity
Recommended training / qualifications :
- Bac Pro Management Administration
- BTS Negotiation and Digitalization of Customer Relations (NDRC)
- BTS Small Business Management
- BTS Support for Managerial Action (SAM)
- Bachelor’s degree in business or management
Personal qualities :
- Excellent interpersonal and listening skills
- Organization and rigor
- Reactivity
- Ability to manage priorities
- Team spirit and sense of customer service
Technical skills required :
- Proficiency in office automation tools (Word, Excel, Outlook)
- Knowledge of ERP or sales management software
- Billing and administrative skills
- Notions in sales techniques
- Good written and oral communication, sometimes in English
- Planning skills
Place in the organization AXIS :
The sales assistant works closely with sales, production, logistics and accounting. They are a key link in ensuring customer satisfaction and smooth sales operations.
A word from the team leader:
“Sales assistants are the backbone of customer relations. They ensure that orders arrive on time and that our customers are satisfied.” – Michaël C, AXE Sales Manager.
Frequently asked questions from the Sales Assistant!
What are the working hours?
Mainly during the day, with occasional periods of greater intensity depending on orders or deliveries.
Is it a stressful job?
It can be difficult during peak periods, but organization and team spirit help us to manage these periods well.
Do you work alone or in a team?
This is a cross-functional position: the sales assistant works with sales, production, logistics and accounting.
What tools do we use on a daily basis?
ERP, sales management software, Excel, e-mail, telephone and videoconferencing for communication with customers and internal teams.
Can I move to another position?
Yes, to sales manager, sales representative or sales project manager.
What do AXE’s sales assistants like best?
The variety of tasks, the human contact, the coordination between departments and the satisfaction of seeing the customer happy thanks to their follow-up.
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