How about becoming a Sales Assistant?
Other titles: internal customer manager, sales administration assistant
General description:
At AXE, the Sales Assistant supports the sales team and acts as a link between customers, production and management.
The Sales Assistant is responsible for the administrative and operational management of sales, including order processing, delivery tracking and invoicing, as well as day-to-day customer relations.
This job combines a sense of service and organization. The sales assistant is a pillar of the customer relationship, guaranteeing fluidity and quality of follow-up.
Main tasks :
- Act as a privileged contact for customers to follow up on their files
- Liaise between sales, production and logistics
- Participate in the preparation of commercial offers and invitations to tender
- Monitor customer satisfaction indicators and suggest improvements
- Manage administrative files (archiving, reporting, customer reminders)
Recommended training / qualifications :
- Bac Pro Gestion Administration or Assistance à la gestion des organisations
- BTS Negotiation and Digitalization of Customer Relations (NDRC)
- BTS Small Business Management
- BTS Support for Managerial Action (SAM)
- Bachelor’s degree in business or management
Personal qualities :
- Excellent interpersonal and listening skills
- Organization
- Reactivity
- Team spirit and sense of customer service
Technical skills required :
- Proficiency in office automation tools (Word, Excel, Outlook)
- Knowledge of sales management or ERP software
- Billing and administrative skills
- Basic knowledge of sales techniques
- Good written and oral expression, sometimes in English (depending on customers)
Place in the organization AXIS :
The sales assistant works closely with sales, logistics, production and accounting. They are an essential link in the chain of customer satisfaction.
Testimonial :
“What I like is being in direct contact with customers while supporting my sales colleagues. I’m a bit of a hub for the team.” – Linh B, Sales Assistant at AXE.
A word from the team leader:
“Our sales assistants are the guarantors of the fluidity of our exchanges with customers. Their role is key to transforming a quote into a lasting relationship.” – Michaël C, AXE Sales Manager.
Sales Assistant Frequently Asked Questions!
What are the working hours?
Mainly office hours, with occasional flexibility according to customer needs.
Is it a stressful job?
It can be busy during peak orders or emergencies, but organization and team spirit make it possible to manage these periods well.
Do you work alone or in a team?
We work in tandem with the sales team, while collaborating with production and logistics. It’s a very cross-functional position.
What skills do you need to master?
Office automation (Excel in particular), administrative management, and good written and oral communication skills.
Is it possible to move into sales?
Yes, many sales assistants go on to become sales representatives, sales managers or even sales project managers.
What do sales assistants like best about AXE?
The variety of tasks, the human contact, the team dynamics and the satisfaction of seeing a satisfied customer thanks to their follow-up.
Got another question? Ask it here! A professional will answer you
